:. FAQ

We stand behind our products that are designed and manufactured to the highest quality standards in the industry. We will promptly repair or replace any defects in materials and workmanship.

Return/Exchange Policy
All of our sales are final. A defective product may be exchanged for the same product only. Please keep any manufacturer's materials, instructions and your original packing slip if any. Ensure the item is packaged properly for shipping. We will exchange the product in a timely manner. Notify us within 3 days from the day you received your order at info@raffledepot.com . We will email you instructions how to get your items exchanged.

The information given to us upon your order will not be released to any other company for any reason. We consider this information private. We use the information only for the purposes of processing your order, and to notify you of special offers or products that maybe of interest to you. If you do not wish to receive promotional email, please notify us with your order.

Your order is processed on a secure server to protect your information from outside parties. Our server uses the SSL (Secure Sockets Layer) protocol for encryption. This means that credit card transactions are secure for those who use Netscape Navigator and Microsoft's Internet Explorer.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. If we do not have the item you ordered, we will contact you regarding alternatives or delay times. We may require additional verifications or information before accepting any order.

We normally ship UPS. Orders will be shipped within 24 to 48 hours from receipt of order unless a longer process time is indicated on the website. The shipping department is open Monday-Friday 8:30am-5:30pm. We are closed on weekends. Orders placed on the weekend will be shipped on the next business day.

Shipping charges will be added to all invoices reflecting the manner of shipping requested. Only shipping charges will be added. We do not charge a handling fee. The shipping fee of your order will be calculated in the shopping cart before you check out.

Special arrangements must be made for international orders. Due to extremely high costs of shipping, we do not ship outside of North America. Items being sent to Canada or Mexico may take longer to arrive that items shipped within the United States.

Forms of Payment
Credit Cards- We accept Visa, MasterCard, Amex and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

If you have any further questions, please send an email to: info@raffledepot.com